We do our best to make returns and exchanges as simple as possible.

We are confident that you will enjoy our eyeglasses and contact lenses. However, if you are not completely satisfied with your eyeglasses within the first 14 days after delivery , you are entitled to a refund, product exchange, or a 100% store credit. No questions asked and hassle-free.

Should you choose to return the Product, send us e-mail service@eyeglassstation.com and subject: Return, we will send you return options per your location after filling out our Quality Assurance testing by submitting the request through the online RMA form.
https://eyeglassstation.com/rma

Return the glasses in their original case & put them in an envelope

In the event that eyeglasses are returned, it shall be returned in their unused, original and merchantable condition and in their original packaging, including all accessories such as case and cleaning cloth.

After you receive the returning shipping label, go to your Post Office or mailbox and send us the returned Product/s in their original packaging (as specified above), using the shipping label we have provided you with.

We will offer you: 

> 100% money back guarantee or store credit (note that the refund/ store credit does not include the cost of any shipping that is not Standard, as mentioned in the Shipment and Delivery section above).

> Product exchange of equal or lesser value.

A tracking number should be provided to us for all returned items. Exchanges, issuance of store credit and refunds will only be processed once the returned item(s) arrive at our facilities, and can be verified with a tracking number.

Refunds will be effected via the same method of payment used to order the Product (credit card, debit card, PayPal, etc.). Please allow up to 30 days from when we receive the item (in respect to cancellations, 30 days from when the cancellation request was submitted), for the credit to appear in your account. Keep in mind that some refunds may take over 30 days from the purchase date to be processed.

Important Notes:

*All store credits and exchanges are non-refundable.

*It is the customer's responsibility to ship the item(s) back within 6 business days from receiving the return shipping label, and 6 business days from receiving authorization to return an international order. Return requests will not be processed after such timeframes.

*Refunds will only be processed up to 90 days from the delivery date.

*Store credit is valid for 3 months from the date granted. The validity of store credit cannot be extended.

*Store credit may not be used in conjunction with certain coupons.

* A tracking number must be provided for the returned items of international orders.

* Each item is entitled to a one-time, no-questions-asked, return for either 100% refund or store credit (does not include the cost of any shipping that is not Standard) or product exchange of equal or lesser value.

* All return settlement requests that were submitted through the online submission form are final and irreversible. This does not include further offers of store credits or exchanges accepted via a verbal agreement after submission. Acceptance of said offers are final and irreversible as well.

* The customer can only send back the items that were selected on the return authorization form, with the shipping label issued to those items. Any additional items that are included in the returned box that were not filled out on the appropriate return authorization form, will not be accounted for.